Effective Date: March 2025
Lean Meal (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that our business operations and customer data remain secure. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you subscribe to our meal plans or use our services.
1. Information We Collect
We collect the following types of information when you subscribe to our meal plans or interact with our website or app:
A. Personal Information
Full Name
Email Address
Phone Number
Delivery Address
Billing/Payment Information
Dietary Preferences and Meal Customizations
B. Transactional Information
Order Details
Subscription Plan and Payment History
C. Technical Information
IP Address
Device Information
Browser Type
Usage and Interaction Data
2. How We Use Your Information
We use your information to:
✅ Process and Deliver Orders – Fulfill your subscription and deliver fresh meals to your address.
✅ Manage Your Account – Enable you to modify, pause, or cancel your subscription.
✅ Communicate with You – Send order confirmations, delivery updates, and promotions.
✅ Personalize Your Experience – Customize your meal plan and enhance user satisfaction.
✅ Protect Business Interests – Prevent fraudulent activities and safeguard our operations.
3. Business Security Measures
To protect Lean Meal’s business interests and customer data, we implement the following measures:
A. Fraud Prevention
🔒 Identity Verification: Verification processes are in place to authenticate new subscribers.
🔒 Payment Security: Payment data is encrypted, and transactions are processed through PCI-DSS compliant gateways.
B. Intellectual Property Protection
⚠️ Copyright & Trademarks: All content, including meal plans, recipes, and branding, is protected under intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
C. Subscription Abuse Monitoring
⚠️ Multiple Account Prevention: We monitor for suspicious activity to prevent abuse of promotional offers and subscription models.
⚠️ Fair Use Policy: Lean Meal reserves the right to suspend or terminate accounts found in violation of our terms.
D. Non-Disclosure of Business Processes
🚫 Confidential Information: Proprietary recipes, operational procedures, and business models are confidential and protected against disclosure.
4. Payment and Billing Information
We do not store credit card information directly. All payment transactions are securely processed through a trusted third-party payment gateway that complies with PCI-DSS standards to ensure your information is protected.
5. Sharing of Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
Service Providers: We may share data with trusted partners for delivery, payment processing, and customer support.
Legal Compliance: We may disclose information if required by law or to protect our business interests.
6. Subscription and Cancellation Policy
To protect Lean Meal’s operations, we have established a strict subscription management and cancellation policy:
✅ Modifications or Cancellations: You can modify, pause, or cancel your subscription by emailing us at least 7 days before your delivery date at [email protected].
✅ Refunds: Refunds are only provided in exceptional cases where Lean Meal is unable to fulfill an order.
✅ Account Termination: Lean Meal reserves the right to suspend or terminate accounts that violate subscription terms or engage in fraudulent activities.
7. User Obligations and Consent
By subscribing to our services, you agree to:
✅ Provide accurate and complete personal information.
✅ Refrain from sharing login credentials or account information.
✅ Use Lean Meal services solely for personal, non-commercial purposes.
8. Limitation of Liability
To protect Lean Meal’s business from potential liabilities:
⚠️ Service Limitations: Lean Meal is not liable for delays caused by external factors (e.g., weather, transportation, etc.).
⚠️ Food Safety Disclaimer: While we ensure high food safety standards, we are not responsible for allergic reactions or sensitivities.
⚠️ Loss or Damage: We are not liable for loss or damage arising from the misuse of our products or services.
9. Data Security and Retention
We use industry-standard security measures to protect your information:
🔒 Data Encryption: All data is encrypted during transmission using SSL protocols.
🔒 Secure Storage: Personal information is stored in secure databases with restricted access.
🔒 Data Retention: We retain customer information only for as long as necessary to provide services and comply with legal obligations.
10. Confidentiality and Non-Compete Agreement
To protect Lean Meal’s proprietary information:
✅ Non-Compete Clause: Customers, affiliates, and partners agree not to use Lean Meal’s business model, recipes, or processes for commercial gain without prior written consent.
✅ Confidentiality Agreement: Any shared business information must be treated as confidential and cannot be disclosed to third parties.
11. Termination and Account Suspension
Lean Meal reserves the right to:
⚠️ Suspend or Terminate Accounts: If a user violates terms, engages in fraudulent activity, or misuses services.
⚠️ Legal Action: Pursue legal action against individuals or entities who infringe on Lean Meal’s intellectual property or breach confidentiality.
12. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
🍪 Recognize you on future visits
🍪 Analyze usage patterns to improve our services
🍪 Store your preferences for a personalized experience
You can modify your browser settings to block or delete cookies.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on our website with the Effective Date revised.
14. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: [email protected]
🏢 Address: Lean Meal, Toronto, Canada